Privacy Policy
Effective Date: [Insert Date]
At ONEPETH, we prioritize your privacy and are committed to ensuring the confidentiality, integrity, and security of the personal and health information we collect. This Privacy Policy explains how we gather, use, disclose, and protect your information when you interact with our services, including in-person visits, online portals, and other related interactions.
By accessing and using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information from patients, healthcare providers, and website users:
- Personal Identification Information: Name, date of birth, gender, address, email, phone number, and emergency contact information.
- Health Information: Medical records, diagnosis, treatment details, prescriptions, laboratory results, allergies, surgical history, and other medical history.
- Financial Information: Insurance information, billing details, payment history, and other necessary financial records required for medical billing.
- Online Interaction Data: IP address, browser type, device type, usage information, cookies, and other online identifiers when using our website or mobile applications.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Medical Services: We use health-related information to offer treatment, diagnoses, prescriptions, and personalized care to patients.
- To Process Payments: We use financial information to bill patients, process insurance claims, and handle payments for medical services provided.
- To Communicate with You: We may contact you regarding appointments, medical results, prescriptions, treatment plans, or healthcare reminders.
- To Improve Our Services: We analyze collected data to enhance the quality of care we provide, improve the patient experience, and develop new services.
- To Comply with Legal Requirements: We may use or disclose your information to comply with applicable healthcare laws, regulations, and legal obligations (e.g., HIPAA, GDPR).
3. Data Security
Your personal and health information is protected by advanced security measures. These include:
- Data Encryption: All sensitive data, both in transit and at rest, is encrypted using secure encryption protocols to ensure its confidentiality.
- Access Control: Only authorized healthcare professionals and administrative staff have access to personal and health-related information. Access is granted on a need-to-know basis.
- Regular Security Audits: We conduct regular security audits and vulnerability assessments to protect against unauthorized access or breaches.
- Data Retention Policy: We retain your personal and medical data only as long as necessary to provide medical services and comply with legal requirements.
4. Sharing of Information
We may share your personal and medical information with the following entities when necessary:
- Healthcare Providers: We may share information with doctors, nurses, medical specialists, or any relevant medical personnel involved in your care.
- Insurance Companies: To process insurance claims and reimbursements, we may share necessary billing and medical information with insurance providers.
- Third-Party Service Providers: We may share data with external companies that assist in our operations, such as IT services, payment processors, and data storage providers.
- Regulatory Bodies: In some cases, we may be required by law to disclose your information to government agencies or regulatory bodies for auditing, compliance, or legal purposes.
5. Your Rights Regarding Your Information
You have the following rights regarding your personal and health-related data:
- Access to Information: You can request a copy of your personal and medical records, subject to applicable law and regulations.
- Correction of Information: If you believe your information is inaccurate, you have the right to request corrections or updates to your records.
- Request for Deletion: In certain cases, you may request that your data be deleted, though this may be limited by legal or healthcare requirements.
- Data Portability: You can request a copy of your data in a machine-readable format for transfer to another healthcare provider.
- Withdrawal of Consent: You can withdraw consent for the use of your data at any time, except where doing so would interfere with ongoing medical treatment.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data about your use of our website. This helps us enhance user experience, monitor website performance, and deliver personalized content. You can control your cookie preferences through your browser settings. Please note that some functionality of our website may be limited if cookies are disabled.
7. Data Retention
We retain your personal and medical information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of healthcare services, billing, and legal compliance. After that period, your data will be securely disposed of or anonymized, in compliance with applicable regulations.
8. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal and health information, please contact us:
ONEPETH Hospital System
Email: towntbs@gmail.com
Phone: [+85577868163]
Address: [Cambodia,Phnom penh,Sensok]